1. Order Processing

Orders placed through our website are typically processed and shipped within 3-7 business days after payment confirmation. Please note that orders are not processed on weekends or holidays or outside of our working hours (from 8:00 AM to 4:00 PM).

2. Shipping Methods

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 3-7 business days
• Expedited Shipping: Estimated delivery within 1-3 business days

Shipping costs and delivery timeframes may vary based on the destination and selected shipping method.

3. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can track your order using the provided tracking number on our website or the carrier's website.

4. International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes imposed by the destination country. The recipient is responsible for any additional charges incurred upon delivery.

5. Order Changes and Cancellations

To request changes or cancellations to your order, please contact us immediately. Once an order is processed and shipped, changes may not be possible.

6. Lost or Damaged Shipments

In the event of lost or damaged shipments, please contact us promptly. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for you.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy. We strive to ensure customer satisfaction and will assist you with any issues related to your order.

8. Contact Us

If you have any questions about our Fulfillment Policy or require assistance with an order, please contact us at info@shop-recovery.com.