This Privacy Policy describes how The Recovery Shop ("we," "our," or "us") collects, uses, and protects your personal information when you use our website, services, and communications channels, including SMS text messaging, email, phone calls, and in-person interactions.

1. Scope

   This Privacy Policy applies to all methods of communication and interaction with us, including our website, mobile applications (if applicable), email, SMS text messaging, phone calls, and in-person data collection.

2. Information We Collect

   We may collect the following categories of personal information:

   • Personal identifiers (name, address, email, phone number)
   • Account information (username, login credentials)
   • Payment information (credit/debit card details, billing address)
   • Device and browsing information (IP address, cookies, browser type)
   • Location data (if provided or collected via app)
   • Any information you provide voluntarily via forms, surveys, or customer service interactions

3. How We Collect Information

   We collect information:

   • Directly from you (forms, account creation, checkout, customer service)
   • Automatically through technology such as cookies, tracking pixels, and analytics tools
   • From third parties (partners, referrals, marketing service providers)

4. How We Use Your Information

   We use your information to:

   • Provide and improve our products and services
   • Process transactions and billing
   • Respond to inquiries and provide customer service
   • Send you marketing communications (email, SMS, postal mail)
   • Prevent fraud and enhance security
   • Comply with legal obligations

5. Sharing of Information

   We do not sell your personal information. We may share your information:

   • With trusted service providers who assist in operations (hosting, email/SMS delivery, analytics)
   • With business partners (if you have given consent)
   • To comply with legal obligations or respond to lawful requests

6. Cookies and Tracking Technologies

   We use cookies, pixels, and other tracking technologies to:

   • Understand how our site is used
   • Personalize content and ads
   • Improve user experience
   • Measure marketing effectiveness

   You can manage or disable cookies in your browser settings.

7. State Privacy Rights

   Residents of California, Virginia, Colorado, Connecticut, and Utah have rights under state privacy laws, including the right to:

   • Access the personal information we have about you
   • Request deletion of your personal information
   • Request correction of inaccurate personal information
   • Opt-out of the sale or sharing of your personal information

   To exercise these rights, contact us at the email or mailing address provided below.

8. Marketing Communications

   We may send you marketing communications via email, SMS, or phone. You may opt-out of:

   • Email marketing by clicking 'unsubscribe' in our emails
   • SMS marketing by replying STOP to any message
   • Phone marketing by requesting to be placed on our do-not-call list

9. Message Frequency & Rates for SMS

   Message frequency varies based on your interactions with us. Message and data rates may apply. Please check with your wireless provider for details.

10. Security

    We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

11. Children's Privacy

    Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it promptly.

12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. The updated version will be posted with the "Effective Date" at the top.

13. Contact Us

    The Recovery Shop
    info@Shop-Recovery.Com
    81 Commerce Street
    Glastonbury CT 06033
    860.500.5020